FAQ

Questions ... we all have them ..  

Check below for answers to frequently asked questions.

Don't see your question ?

Please email: ptbocooks@gmail.com and we are happy to assist

What is the difference between a "Full Experience " and  "Silent Seat" Workshop ?


"Full Experience" workshops recieve a kit that will include ingredients for the item(s) being prepared, recipe(s), list of instructions, agenda for the workshop as well as the link to the Zoom Workshop. "Silent Seat" workshops recieve access to the link for the Zoom Workshop only.




Can I get delivery of my Kit ?


If you live within the City of Peterborough limits you can purchase the optional delivery service for an additional fee. You must provide the following when purchasing: 1. Your Name 2. Workshop attending 3. Delivery location, including any buzzer codes and special delivery instructions 4. Phone Number you can be reached at on day of delivery. Failure to provide any of this information may result in delivery being delayed or kits being lost. Ptbo Cooks is not responsible for lost or stolen kits. Delivery is availble to the residents of the City of Peterborough only. All other participants must arrange for pick up.




Where do I pick up my Kit ?


Kits will be picked up at : 840 Armour Rd, Peterborough, ON K9H 2A2 Kits must be picked up by 4pm the day of the workshop. You will recieve an email from Ptbo Cooks with pick up instructions and contact information at least 72 hours before your workshop.




What is your Cancellation Policy and Refund Policy ?


You may cancel your online workshop class up to 48 hours prior to class date. Cancellations received 48 and earlier than workshop date will recieve a refund minus 15% service fee. Cancellations received 48 hours and later than workshop date will not receive a refund. Please contact ptbocooks@gmail.com for specific inquiries.




Where are your Workshops held?


Ptbo Cooks Workshops are currently held online with a Zoom meeting. You will receive an email with the Zoom link at least 72 hours prior to your workshop. This email will contain all instructions for the meeting including time to arrive and other pertinant information. If you have not received your Zoom link or are unsure how to participate through with a Zoom platform, please email: ptbocooks@gmail.com for assistance.